HAMKO Electric & Electronics Ltd - Warranty Policy

Thank you for purchasing our product. We are committed to delivering high-quality electrical products. This warranty policy outlines the terms and conditions of coverage.

📌 Warranty Coverage

All products are covered by a 6 Months / 1 Year / 2 Years / 5 Years Limited Warranty from the date of purchase.

The warranty covers manufacturing defects in materials and workmanship under normal use and service.

During the warranty period, we will repair or replace (at our discretion) any defective product without charge.

⚡ What Is Covered

✔ Manufacturing defects
✔ Internal electrical faults (non-user caused)
✔ Performance issues due to factory defects

❌ What Is Not Covered

The warranty does NOT cover:

Damage caused by improper installation

Damage due to voltage fluctuation or power surge

Physical damage, breakage, or burn marks

Water, fire, or natural disaster damage

Unauthorized repair or modification

Normal wear and tear

Commercial misuse (if product is for residential use only)

📄 Warranty Claim Process

To claim warranty service:

Present original purchase invoice / warranty card

Ensure warranty seal is intact

Submit product to authorized service center

Our technical team will inspect the product before approving the claim.

🔧 Service Terms

Replacement does not extend the original warranty period.

Company is not liable for indirect or consequential damages.

Transportation cost (if applicable) must be borne by the customer.

📍 Support Contact

For warranty claims or support, please contact:

📞 Phone: 01708481647
📧 Email: esales.hee@hamko.com.bd
🌐 Website: www.heebd.com